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Terms and Conditions


Effective from: 27.02.2020
Last updated: 20.10.2020

1. GENERAL

1.1 Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent with the Terms and Conditions.

1.2 These Terms and Conditions (T&C) apply to the usage of a Software Kingbilly.com (“Casino”) through related enabling internet, mobile or other platforms by You (“You” or “Player”).

1.3 These T&C constitute a binding agreement between You and Casino.

1.4 By using and/or visiting any section of the website Kingbilly.com; or by opening an account on the website You agree to be bound by: Terms and Conditions; Privacy Policy; Responsible Gaming, FAQ, Any game rules; Bonus Terms and Conditions, special campaigns and tournaments ran on the website.

1.5 These T&C come into force as soon as You tick the “I accept the Terms and Conditions and Privacy Policy” button. By doing so You agree to be bound by these T&C and accept them.

1.6 The laws of Malta apply to the Terms and Conditions. In case there are other language versions of the Terms available, the English version will always prevail.

1.7 The website www.kingbilly.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457 and registered address at 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta.

1.8 The website is licensed and regulated by the Malta Gaming Authority under the license MGA/B2C/394/2017 issued on 27/10/2017. Regardless of games played, all deposits and withdrawals are the sole responsibility of the Company and the Company has full responsibility towards the player for the management of funds on the user account.

2. CHANGES TO TERMS AND CONDITIONS

2.1 Current Terms and Conditions may be changed by the Company when such need occurs. The Company will notify the players of any material changes. However, we also recommend that you visit the Terms and Conditions page regularly to check for possible updates.

2.2 In case the Terms and Conditions undergo any material changes, you must re-confirm acceptance before the changes come into effect and you are able to place bets on the Website.

2.3 You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by Us due to some changes in Casino.

3. WHO CAN PLAY

3.1 By accessing and opening an account and using this website, you confirm and warrant that online gambling is legal and permitted in the jurisdiction where you are located and you will not use the website while resident or temporarily located in any jurisdiction that prohibits use of the website.

3.2 The availability of the services shall not be interpreted as an offer or invitation on our part to use the services in a country where such use is illegal.

3.3 The Company will not assume any liability whatsoever in this regard and will not reimburse any player deposits, winnings or any losses as a consequence of the violation of any legal provision that may be applicable to the player. It is the player’s sole responsibility to comply at all times with his/her own local, national or state laws that relate to online gambling.

3.4 The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

3.5 The Company reserves the right to ask for the proof of age from the player and limit access to the website or suspend the Player Account to those players who fail to meet this requirement.

3.6 It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

3.7 Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.

3.8 Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: Anguilla, Australia, Belgium, Czech Republic, Lithuania, Estonia, Israel, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Gibraltar, Italy, Jersey, Slovakia, Slovenia, Spain, Turkey, Russia (RU), Ukraine, United Kingdom, United States of America. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.

3.9 We cannot inform you about the availability of duplicate account until you fulfill the personal details and upload the documents on your account. After you complete these requirements, we will be able to inform you regarding the existence of duplicate accounts.

4. AVAILABILITY OF GAMES

4.1 Please, bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.

4.2 Using VPN is strictly prohibited and may lead to confiscation of winnings.

4.3 NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

4.4 In addition to the above, Street Fighter Video Slot is not available for the following countries:Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island,Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland,Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre andMiquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
Fashion TV Video Slot is not available in the following countries:Cuba, Jordan, Turkey, Saudi Arabia.

4.5 Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

4.6 Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America

4.7 Narcos Video Slot is not available in the following territories: Indonesia, South Korea.

4.8 Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.

4.9 Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune, Arabian Nights): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.

4.10 Players from the following countries are not eligible to play the games from Microgaming: USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, Philippines.

4.11 Players from Canada are not eligible to play the games from NYX (NextGen).

5. ACCEPTED CURRENCIES

5.1. The website allows playing for the following currencies: EUR, USD, NOK, NZD, CAD.

6. FEES AND TAXES

6.1 You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

7. GAME RULES

7.1 By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.

7.2 For Table Games or Live Games maximum bet is 1000 EUR or it’s equivalents according to the casino exchange rates.

7.3 For Slots Games maximum bet is 50 EUR or it’s equivalents according to the casino exchange rates.

8. DISCLAIMER OF LIABILITIES

8.1 Casino service is provided solely for entertainment purposes.

8.2 Casino service is provided "as it is". Casino is not responsible for service mismatch to Player’s purposes and/or ideas on how such a service should be provided.

8.3 Casino undertakes to correct all faults in the service as soon as possible, but does not guarantee their absence.

8.4 Casino reserves the right to carry out preventive work in its software and hardware suite with a temporary suspension of the service.

8.5 In the event of force majeure, accidents and failures in the software and hardware suites of third parties cooperating with Casino or the actions of third parties aimed at suspension or termination of operation of Casino, Casino operation can be suspended and all current bets canceled.

8.6 By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

8.7 The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from an uninterrupted play.

8.8 In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

8.9 If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

8.10 The Casino, its directors, employees, partners, service providers:

8.10.1 do not warrant that the software or the Website is/are fit for their purpose;

8.10.2 do not warrant that the software and Website are free from errors;

8.10.3 do not warrant that the Website and/or games will be accessible without interruptions;

8.10.4 shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

8.11 You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

8.12 You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

8.13 Please, note that King Billy Casino holds no liability for any deceitful actions of the residents of “Restricted Countries” in order to gain access to the website notwithstanding restrictions applied for the website usage by the residents of “Restricted Countries”.

9. USE OF PLAYER ACCOUNT

9.1 PLAYER RESPONSIBILITY

9.1.1 Player fully understands the provisions contained in this Agreement and is obliged to comply with them.

9.1.2 Player ensures that their age is 18 or older, but sufficient to participate in gambling, according to the legislation of the country of their residence.

9.1.3 Player acknowledges that their details in the personal account of Casino are correct.

9.1.4 Player acknowledges that they have only one active member account with Casino.

9.1.5 Player is obliged not to disclose the login details of a member account to third parties and not to allow the third parties to gamble at Casino through their member account.

9.1.6 Player is responsible for the security of the member account access data, as well as for the security of accounts in social networks used for gambling at Casino.

9.1.7 Player confirms that they are not a Casino employee or a relative of a Casino employee.

9.1.8 You participate in the Casino strictly in Your personal non-professional capacity for recreational and entertainment reasons only.

9.1.9 Player is responsible for all actions taken at Casino through their member account.

9.1.10 Player acknowledges that they are aware of the risk of losing money in the course of gambling. Casino is not liable for any possible financial damage arising from the use of the website.

9.1.11 Player assumes the obligation not to carry out illegal financial transactions, the legalization of proceeds from crime, and any other operation in violation of applicable law, through Casino.

9.1.12 Player acknowledges that they do not use the funds for third parties to replenish the Casino account. Usage of any joint bank accounts or joint credit/debit cards shared by two or more individuals are not allowed in the aim to replenish the Casino account.

9.1.13 Player agrees that Casino has the right to require additional verification of their identity or their actions at Casino website.

9.1.14 Player understands that Casino has the right to cancel their bets if:

9.1.14.1 player or a third party can affect the outcome of a bet;

9.1.14.2 player or affiliated third parties violated the T&C;

9.1.14.3 the outcome of a bet was the result of illegal actions;

9.1.14.4 the bet was made during any technical failure.

9.1.15 Disposable emails are forbidden to be used for registration in the casino. Accounts created with disposable emails will be permanently closed.

9.1.16 You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Casino staff used to provide the Website or Customer Services. Should any violations be detected, your account can be closed or suspended for the indefinite period.

9.1.17 Player agrees that if they broke the rules or Casino has reasonable grounds to assume that Player has violated the rules, Casino reserves the right to suspend their member account, cancel the bets, refuse to pay winnings or use the funds on Player’s member account for compensation of its own losses resulting from the actions of Player.

9.1.18 The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

9.2 REGISTRATION AND OPENING OF YOUR MEMBER ACCOUNT

9.2.1 Each player can create only one (1) personal account. Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

9.2.2 You have the right to use only one account. One account per a residence address, an IP address, a PC. If You register more than one member account, all Your accounts can be suspended or deleted, and all bets can be void. Besides, Your winnings and bonuses that You received or accumulated during the period of use of several member accounts can be void as well. We can request You to return the funds withdrawn from Your additional accounts. If You want to register a new member account, You can contact the casino manager at [email protected] In this case, Your existing account will be suspended, and You will be able to register a new one. If You have found out that You already have more than one account with Casino, You are obliged to immediately inform us about it. If this fact is established without Your participation, all Your accounts will be suspended.

9.2.3 Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

9.2.4 You must enter all mandatory information requested into Your registration form, including a valid e-mail address; if You do not enter a valid email address, we will be unable to help You recover any “forgotten passwords”. It is Your sole responsibility to ensure that the information You provide is true, complete and correct.

9.2.5 Casino reserves the right to refuse to register a member account.

9.3 CLOSING OF ACCOUNT

9.3.1 Casino reserves the right to close Your Member Account and to refund You the "Account balance", subject to the deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to provide with a reason or give prior notice.

9.3.2 If You want to block Your account, please, contact the support department via LiveChat (24/7) or email [email protected] Casino will return to You any and all funds from Your member account subject to the deduction of relevant withdrawal charges. The method of repayment will be at our absolute discretion.

9.3.3 In the event of closure of Your account because of gambling addiction or if Your account has been closed due to fraud You acknowledge that You are prohibited from opening a new account. Casino will not be liable if You manage to open a new account, neither for such action nor for any direct or indirect consequential damages. Casino shall have the right to close, at any time, a new account opened in breach of the requirement stated herein.

10. ANTI-FRAUD POLICY

10.1 The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

10.1.1 participating in any type of collusion with other players;

10.1.2 development of strategies aimed at gaining of unfair winnings;

10.1.3 fraudulent actions against other online casinos or payment providers;

10.1.4 chargeback transactions with a credit card or denial of some payments made;

10.1.5 creating two or more accounts;

10.1.6 providing of forged documents;

10.1.7 other types of cheating or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.

10.2 You may not use funds that originates from any illegal activity or source or that is tainted or associated with any illegality or ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.

10.3 The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

10.3.1 use of stolen cards;

10.3.2 chargebacks;

10.3.3 creating more than one account in order to get advantage from casino promotions;

10.3.4 providing incorrect registration data;

10.3.5 any other actions which may damage the Casino.

10.4 The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

10.5 In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in the above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.

10.6 The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.

10.7 Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

10.8 Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Casino.

10.9 The Company complies with Maltese and European laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions can be investigated by the Company. The Company reserves the right to send a suspicious transaction report to the competent authorities without notice or further reference to you. Besides, in case of any suspicious transactions, the company may block or close the account and withhold all funds as may be required by law and/or by the competent.

11. DEPOSITING

11.1. The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.

11.2 The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

11.3 Please note that the minimal amount of deposit is 10€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use.

11.4 The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards (3D Secure is obligatory), as well as various web wallets. Procedures, terms and conditions, availability, and duration for deposits as well as fees for each method may vary depending on time as well as the country and payment method in question. Current advice is available when logged in on the Website under the heading "Deposits". You can also contact our support team to inquire about payment methods most favorable for your country of residence.

12. WITHDRAWAL AND REFUND POLICY

12.1 The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

12.2 Your withdrawals will be processed as soon as possible, however, please keep in mind that some web wallets take up to three (3) days to process the withdrawal request.

12.3 The period of processing requests for withdrawals is from 0 to 24 hours.

12.4 The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

12.5 For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.

12.6 For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Switzerland, Turkey, and United Kingdom.

12.7 Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

12.8 The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.

12.9 If you have deposited via credit or debit card or other payment method and the amount of withdrawal is equal or smaller than the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card or another payment method used. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.

12.10 The Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. Please note that when cumulative withdrawals reach € 2,000 the player verification procedure will be mandatory. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. In some cases the Website can request selfie with ID, selfie with ID and special sign, or call. Failure of passing this verification will lead to account closure and confiscation of winnings.

12.11 The maximum withdrawal amount processed to a player is 20000 €/$ per week and 40000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion. If you win more than €40000, the Casino reserves the right to divide the payout into monthly instalments of maximum €40000 until the full amount is paid out.

12.12 All progressive jackpot wins will be paid in full.

12.13 Refund request may be declined by the Casino if the player provides false or intentionally modified personal data in order to bypass the system.

12.14 All costs that may occur upon refund procedure are on the player.

12.15 Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times.

12.16 The player will not be able to play unless they accept the updated terms and conditions, but can withdraw the actual balance.

12.17 The minimal amount for withdrawal is EUR 300 / 300 NZD / 300 CAD in case of Bank Transfer.

12.18 All Bank Transfer payouts are processed from three (3) up to five (5) banking days. It may take from three (3) up to five (5) banking days for funds to reach your bank account. Please mind that You will not be able to request a Bank Transfer for USD payouts

13. DORMANT ACCOUNTS

13.1 If no login on the Player Account on the Website is performed (the account is inactive) for a period longer than 12 months, the Company reserves the right to charge a monthly maintenance fee of €5 starting on the 13th month from last recorded login.

13.2 If the account remains inactive for a period longer than 12 months, a reminder email will be sent via email every month starting on the 13th month.

13.3 If the account is inactive for a period of 30 months the account balance will be remitted back to the player.

13.4 If the player cannot be located, the funds will be handed over to the Maltese Authorities thus remaining available for the player to access. To get information on how to reinstate closed, dormant accounts or recover funds held on these accounts please contact customer support.

14. COMPLAINTS

14.1 You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

14.2 Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

14.3 If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.

14.4 We have appointed ThePOGG.com as ADR provider that you may also complain to. Complaints to ThePOGG.com may be sent to [email protected] Should you still not be satisfied with the ruling, you may also contact the MGA Player Support Unit by email address [email protected] or by clicking https://www.mga.org.mt/support/online-gaming-support/.

14.5 We do our best to resolve the complaints within ten (10) calendar days of receipt of the complaint. Should the claim require more time to be resolved, the time period can be extended.

14.6 In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

14.7 When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

15. BONUS TERMS & CONDITIONS

15.1 Bonus Terms and Conditions are an integral part of these rules. Accepting Terms and Conditions the player thereby accepts both Terms and Conditions and Bonus Terms and Conditions.

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