Complaints

When playing in any online casino, you might experience some negative issues. If such a situation ever occurs, remember, you can use your voice and file a complaint with our ADR provider. To contact our ADR provider please click the link and file the complaint.

If you are experiencing any issues with KING BILLY regarding Payment, Bonuses, Software, Deposit, Accounts or other, you are welcome to file a complaint with the AskGamblers Casino Complaints Service.

As it is important for us to be transparent, KING BILLY has joined AskGamblers certificate of trust. We urge players who have complaints to post them publicly via the unique AskGamblers Casino Complaint Service.

To encourage both our casino and the player to solve a potential issue as quickly as possible, there is a timer installed, so actually each party has 96h to respond. Failure of each party to do so within the given timeframe will result in the closure of the complaint. Hopefully, it won’t come to this, but if it by any means does, we are willing to do our best to resolve all issues in the best possible way.